We’re passionate about delivering your best night’s sleep, hence our dedication to providing you high quality products with warranty up to 10 years. More details are explained on our 'Warranty Information' page.
Because mattresses and pillows are regarded as highly personal items, which are generally expected to meet the highest hygiene standards, we do not support unconditional returns.
Once purchased, products are non-exchangeable and non-refundable.
A return is applicable only strictly for the following reasons:
(1) The product is damaged or faulty during shipment
(2) The product delivered is not what you have ordered. In this case, we will take it back and reship the correct item
Any such cases have to be reported at time of delivery. (Note: verification and validation of claim is required at time of delivery).
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