You can view the delivery lead time to your location here. Please note that the Delivery Lead Times only count working business days, not including Sundays and holidays.
Order cut-off is at 7:00AM on business days. Orders made after 7:00AM will be processed the next business day. For example, if you order an item at 12:00PM on Saturday, your order will be processed on Monday, assuming Monday is not a holiday. There may also be a longer delivery lead time during sales like 11.11.
The standard delivery schedule is as follows:
Metro Manila – 1 to 2 Working Days
Luzon – 5 to 8 Working Days
Visayas and Mindanao – 7 to 14 Working Dates (Except Cebu City)
Cebu City – 12 to 19 Working Days
[For Pre Ordered Items]
If non pre-ordered and pre-ordered items are purchased in a single transaction, processing will be the same time as pre-ordered items. Smartcool Pillows, Sleep Mask, Mattresses, and Toppers will be processed on May 31, 2022. Non Smartcool Pillows and Accessories will be processed on June 15, 2022.
We offer free shipping nationwide.
Please note that the fees required for Vehicles 4WD / Closed Van Trucks to enter the client’s premises is not covered in the shipping fee and will not be shouldered by Focus Global Inc.
Carriers Used And Delivery Time
The majority of shipments are shipped by a third party courier. Once your order has been processed, you will receive a tracking number by email. Depending on your distance from our warehouse in Mandaluyong, Philippines, please allow 4 to 10 working days for delivery. We do not offer express shipping and we do not ship outside of the Philippines.
Shipping Policies – Problems and Exceptions
If an item is returned to Focus Global Inc. by the carrier for any reason other than our error, the buyer will be responsible for covering the shipping costs for both directions. Please verify the address to ensure that you have provided the correct address prior to placing your order.
If shipment is stolen or damaged due to delivery, please report the incident to Focus Global Inc. via email at firstname.lastname@example.org and provide the order number for resolution.
Multiple Item Orders – We will ship multiple item orders with only 1 order ID, but each item has a separate courier booking and a tracking number.
For Credit/Debit Card, Online Bank Transfer, Over The Counter (paid) and GCash Transactions:
Unfortunately, we currently do not accept cancellations for credit/debit card, online bank transfer, over the counter (paid), and GCash transactions.
For Cash On Delivery and Over The Counter (Unpaid) Transactions:
If a customer wishes to cancel an order, they are required to contact us immediately at (+63 2) 705-9999. Contacting us by phone ensures that we can forward your request to our warehouse for cancellation before it is processed. If the customer contacts us before the order has been processed, the order can be canceled and the customer will not incur any charges.
Note: We cannot guarantee the cancellation of your order if the item has already been shipped. If shipped, we will be unable to process your cancellation request and the item will be delivered to its destination.